Magemcy Desk · Live

Every request, answered.

Free to start.

An agent's queue in Desk, with Mero's suggested fix for a sample ticket.

All open

4 tickets · 2 due within 2 hours

Sample

QueueFirst reply due

SUP-142 · Refund not showing on cardEmail · Customer supportOpen38m

IT-88 · VPN fails at home (809)Help center · IT helpNew1h 50m

SUP-139 · Change the billing emailWidget · Customer supportWaiting on requester—

IT-86 · Laptop for a new starterSlack · IT helpOn hold—

Mero’s suggested fixSUP-142 · From “Refund timings”

Going on: Refund approved on the 3rd; not on the card yet
Likely cause: Card refunds take 5 to 10 working days

Hi Sam, your refund left us on the 3rd. Banks take 5 to 10 working days to show it…

EditUse this reply

What it does

What Desk does.

Its knight: Mero. Shapes every request.

One queue
Email, a help center, a website widget and Slack, in one queue.
Private or public
Private tickets, or a public board, with reply and resolve targets.
A suggested fix
From your own knowledge base, with a reply to send in one click.

Everything else is on desk.magemcy.com

Magemcy Desk · Live

Every request, answered.

Free to start.

An agent's queue in Desk, with Mero's suggested fix for a sample ticket.

All open

4 tickets · 2 due within 2 hours

Sample

QueueFirst reply due

SUP-142 · Refund not showing on cardEmail · Customer supportOpen38m

IT-88 · VPN fails at home (809)Help center · IT helpNew1h 50m

SUP-139 · Change the billing emailWidget · Customer supportWaiting on requester—

IT-86 · Laptop for a new starterSlack · IT helpOn hold—

Mero’s suggested fixSUP-142 · From “Refund timings”

Going on: Refund approved on the 3rd; not on the card yet
Likely cause: Card refunds take 5 to 10 working days

Hi Sam, your refund left us on the 3rd. Banks take 5 to 10 working days to show it…

EditUse this reply

What it does

What Desk does.

Its knight: Mero. Shapes every request.

One queue
Email, a help center, a website widget and Slack, in one queue.
Private or public
Private tickets, or a public board, with reply and resolve targets.
A suggested fix
From your own knowledge base, with a reply to send in one click.

Everything else is on desk.magemcy.com

Every request, answered.

What Desk does.

One queue

Private or public

A suggested fix

Start with Desk.

Every request, answered.

What Desk does.

One queue

Private or public

A suggested fix

Start with Desk.